B2B Call Center with Captive Clientele
IT Services · MI
About This Business
We are pleased to present an excellent opportunity to get into a niche industry with very little competition.
This long established business specializes in providing customer follow up services allowing its clients to gain valuable insight and improve their performance, customer satisfaction and CSI scores.
This business is approved vendor for several nationwide outlets as well as numerous independent clients.
The owner's responsibilities include customer interactions, new client set up, all financial and payroll and technology maintenance as needed. In addition, there are 2 Managers/Supervisors, 2 Administrative Assistants, 4 trainers/CSRs, and 26 Customer Service Representatives.
The owner is looking for a solid candidate to take his business to the next level and will be willing to assist as needed to insure smooth transition.
More information is available with signed Non-Disclosure.
Facilities:
The company currently operating out of 6,000 sq ft facility, very favorable lease is in place until July 2025 with one 3 year option to renew. The office is furnished with 42 stations with room to expand.
Market Outlook
Competition:
Effective processes and outstanding reputation allows this company to remain competitive on the market.
Growth and Expansion:
The company currently does no advertisement, all sales come through referrals. With fresh energy and ideas of the new owner, this company is poised for significant growth.
About the Sale
Support/Training: The owner will provide adequate training to insure smooth transition.
Terms: Negotiable, some seller financing can be available to a well-qualified buyer.
Reason Selling: Retirement
Highlights
- Long established niche B2B call center
- Approved vendor for nationwide and independent clients
- 6,000 sq ft facility with 42 stations and room to expand
- Effective processes and outstanding reputation
- No current advertising; growth potential with new owner
- Owner willing to provide training and assist transition